Our people - User First Design Group

Rob McGregor
leads the research on identifying user needs and testing whether these needs are being met.

Mary Montague
works with clients to identify the real users and design problem in order to develop useful design solutions.

Julia Donohue
specialises in designing and facilitating processes to help groups or teams achieve their desired outcomes.

Greg Pendlebury
is a professional communicator specialising in providing clear, user-centred documentation.

Janice Leong
is an information designer who creates useful, usable and innovative graphic solutions.

Rob McGregor

Clarity. Usability. Impact.

These are the goals that Rob pursues in helping clients develop information that communicates effectively and, in doing so, meets organisational objectives.

At User First Design Group, Rob usually leads the research to establish user needs. Later in the process he finds appropriate ways to test whether these needs, and client's objectives, are being met. Rob may also be the one to craft or edit text so it can be easily understood – but in language that retains richness and texture

Building on an academic background in language and education, he began consulting in 1990.

Rob lives in Sydney, follows cricket and rugby, goes to classical music concerts and is a fan of American comedians John Stewart and Stephen Colbert – experts with the language!

See more about Rob at InfoCLEAR Consulting

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Greg Pendlebury

Maximum meaning in minimum reading.

Greg is a professional communicator specialising in providing clear, user-centred documentation.

His key skill is organising material in a way that makes sense to the user and writing in plain language. A background in teaching mathematics brings rigorous logical thinking to the task of explaining complex material in a simple way. His aim in all communication pieces is to influence the attitudes or behaviour of readers.

Greg cultivates a bushy beard (for its visual design) and enjoys his Harley Davidson (for its auditory design).

See more about Greg at Think-write

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Mary Montague

Mary brought extensive professional and academic experience in communication and exhibition design from the USA when she established an information design business in 1980.

She has developed a unique design practice that incorporates expert associates in related information design and communication disciplines–particularly plain English writing, participatory research and user-centred design.

Mary has managed interdisciplinary teams in a broad range of applications, from establishing usability criteria to testing final designs for products, graphics, signage, documents, publications and exhibitions. As well as being Managing Director, her role in the company is principal designer, defining and coordinating strategic and detailed levels of design.

Mary lives in Sydney, but loves photographing and exploring the outback areas of her new homeland, Australia.

See more about Mary at Montague Leong Design

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Janice Leong

Creating solutions that look good, work well and are truly useful.

Janice joined Montague (Leong) Design in 1986 and became a director of the firm in 1996. She has a background in graphic and industrial design and a good understanding of the primary role of users in the design process.

She specialises in sorting information, defining usability criteria and designing innovative graphic solutions. With many years experience as a document and form designer, in recent years, she has applied her experience to electronic information systems and software.

Janice lives in Sydney, enjoys reading, exploring new technology and crafting blankets for charity.

See more about Janice at Montague Leong Design

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Julia Donohue

Julia specialises in designing and facilitating processes to help groups or teams achieve their desired outcomes. She has extensive experience in workshop design and in the design and management of broader processes for teams undertaking complex projects.

She has strong project management and facilitation skills and has a demonstrated ability to quickly develop rapport with people from all walks of life and levels within an organisation.

Julia has strong conceptual thinking skills and can 'think on her feet' which enables her to facilitate conversations involving complex issues, make links and connections and pose focusing questions for the group. Her conceptual thinking skills also enable her to document complex issues and conversations in a succinct, focused and easy to understand way.

When she's not out working with clients, Julia enjoys reading and walking her two dogs at the park.

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	USER FIRST DESIGN GROUP

Home Standing in the shoes of the user Bringing it all together with design Problems we tackle Our design process Our products and services Our people Contact us	Our people
	Rob McGregor leads the research on identifying user needs and testing whether these needs are being met.	Mary Montague works with clients to identify the real users and design problem in order to develop useful design solutions.	Julia Donohue specialises in designing and facilitating processes to help groups or teams achieve their desired outcomes.
	Greg Pendlebury is a professional communicator specialising in providing clear, user-centred documentation.	Janice Leong is an information designer who creates useful, usable and innovative graphic solutions.
	Rob McGregor Clarity. Usability. Impact. These are the goals that Rob pursues in helping clients develop information that communicates effectively and, in doing so, meets organisational objectives. At User First Design Group, Rob usually leads the research to establish user needs. Later in the process he finds appropriate ways to test whether these needs, and client's objectives, are being met. Rob may also be the one to craft or edit text so it can be easily understood – but in language that retains richness and texture Building on an academic background in language and education, he began consulting in 1990. Rob lives in Sydney, follows cricket and rugby, goes to classical music concerts and is a fan of American comedians John Stewart and Stephen Colbert – experts with the language! See more about Rob at InfoCLEAR Consulting top of page Greg Pendlebury Maximum meaning in minimum reading. Greg is a professional communicator specialising in providing clear, user-centred documentation. His key skill is organising material in a way that makes sense to the user and writing in plain language. A background in teaching mathematics brings rigorous logical thinking to the task of explaining complex material in a simple way. His aim in all communication pieces is to influence the attitudes or behaviour of readers. Greg cultivates a bushy beard (for its visual design) and enjoys his Harley Davidson (for its auditory design). See more about Greg at Think-write top of page Mary Montague Mary brought extensive professional and academic experience in communication and exhibition design from the USA when she established an information design business in 1980. She has developed a unique design practice that incorporates expert associates in related information design and communication disciplines–particularly plain English writing, participatory research and user-centred design. Mary has managed interdisciplinary teams in a broad range of applications, from establishing usability criteria to testing final designs for products, graphics, signage, documents, publications and exhibitions. As well as being Managing Director, her role in the company is principal designer, defining and coordinating strategic and detailed levels of design. Mary lives in Sydney, but loves photographing and exploring the outback areas of her new homeland, Australia. See more about Mary at Montague Leong Design top of page Janice Leong Creating solutions that look good, work well and are truly useful. Janice joined Montague (Leong) Design in 1986 and became a director of the firm in 1996. She has a background in graphic and industrial design and a good understanding of the primary role of users in the design process. She specialises in sorting information, defining usability criteria and designing innovative graphic solutions. With many years experience as a document and form designer, in recent years, she has applied her experience to electronic information systems and software. Janice lives in Sydney, enjoys reading, exploring new technology and crafting blankets for charity. See more about Janice at Montague Leong Design top of page Julia Donohue Julia specialises in designing and facilitating processes to help groups or teams achieve their desired outcomes. She has extensive experience in workshop design and in the design and management of broader processes for teams undertaking complex projects. She has strong project management and facilitation skills and has a demonstrated ability to quickly develop rapport with people from all walks of life and levels within an organisation. Julia has strong conceptual thinking skills and can 'think on her feet' which enables her to facilitate conversations involving complex issues, make links and connections and pose focusing questions for the group. Her conceptual thinking skills also enable her to document complex issues and conversations in a succinct, focused and easy to understand way. When she's not out working with clients, Julia enjoys reading and walking her two dogs at the park. top of page